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General Information

Why do I need my own user profile?

Accurate account information is imperative to providing the best professional education experience.

Authentic individual account information helps your professional licensing by allowing:

  • Timely and accurate reporting of completion hours to your state professional license regulating agency
  • State compliant regulatory information on completion documents
  • Access complete records of your individual professional education

 

Each professional will have their own registered account with RIOT Education which must be created with an accessible e-mail address.

Sharing your user log-in with others creates a significant delay in the education reporting that helps your license renew on time. In addition to delaying the reporting of hours to state regulating agencies, it does not ensure accurate completion documents.

How do I get an email address?

Don’t have a personal email address and are not sure how to create one?

No problem, there are many providers that offer free email services! Feel free to look at the few we have provided links for down below. These are organizations that provide a safe product for you to use and are just a few that are offered out there.
Yahoo!
Gmail
Outlook

What is the difference between Onsite and Online Courses?

RIOT’s Online Certifications and Onsite Certifications are geared to achieve a similar goal in two very different ways. The goal is to make you the most effective and most qualified professional that you can be. Achieving that is done in our online course through a combination of interactive technology.

In our Onsite program, it is achieved by immersion in a great program with excellent instructors. They both come down to two main things – cutting edge methodology and sincere, professional people who are concerned about your progress.  If you want the online course to best suit your needs but still want an onsite experience, we invite you to take advantace of our ultimate success bundles which combine the two approaches. Remember, to check your licensing requirements for limits on Continuing Education hours earned Online.

How do I Register or Create a User Profile?

One of the first things you will want to do is sign up for a free “My RIOT” account. You will click Student Login in upper right hand corner. In the box that comes up in the lower left side click, “Don’t have a login? Register now.”

Your user name will be the email address you enter. Once you have completed the registration, you will receive a confirmation email with your information enclosed. Keep this in a safe place in case you forget your user name and password.

It is vital that you complete all profile fields to ensure correct reporting of your education credits.

Please note: Each professional will need their own registered account with RIOT and an accessible email address.

How long can I wait to take the examinations for licensure?

Upon completion of the required hours the theory and practical examinations must be taken within twenty-four months or the school hours become invalid.

 

I'm trying to obtain my South Carolina cosmetology license, but I went to high school in another country. What do I have to do to get my high school information verified?

At its January 2016 meeting, the South Carolina Board of Cosmetology voted to only accept evaluations from Aequo International. All foreign educated applicants not currently licensed in the United States or territorial possession of the United States must remit proof of meeting educational standards PRIOR to being authorized for the NIC theory and NIC practical examinations. You may contact the evaluation service by calling or by going to their web page:
Aequo International- (844) 882-3786 OR http://aequointernational.com
South Carolina will not accept education documents translated and/or evaluated by any other sources.

I haven't received my renewal notice, what do I do?

As a courtesy, renewal notices are mailed in January (odd years) for RC, NT and ES and April (even years) to salons, booth renters and schools to your last known mailing address in the South Carolina Board of Cosmetology database. You may renew your license online using your User ID and Password. If you do not remember your User ID and Password, you may still renew your license on the South Carolina Board of Cosmetology website using the online services at: /cosmo. A login window will open. If you do not know your user ID/PASSWORD select the ALTERNATIVE LOGIN option “I DO NOT KNOW MY USER ID / PASSWORD and the system will provide you with an ALTERNATIVE LOGIN option where you will place the last 5-digits of your social security number, your last name, type in the quirky work, and the licensing board in order to log into the system. Complete the online renewal questions and pay the renewal fee online. Be sure to obtain your confirmation number as proof of payment. Your license will be processed within 10 business days.

I have to complete continuing education class hours to renew my license, what do I have to do and how many hours do I have to complete?

After your first renewal, all cosmetologists, estheticians, and nail technicians are required to complete a total of twelve (12) continuing education hours of training. You may complete a maximum of six (6) hours online and six (6) hours in a live class or all twelve (12) hours in two separate live classes. RIOT Education provides packages to meet all of these requirments. A NOTEto instructors, you are required to complete a total of twelve (12) continuing education hours in order to renew an instructor’s license.

What's the status of my application?

ou may track the status of your application 24-hours per day on the South Carolina Board of Cosmetology website using the online services at: /cosmo. Once on the website, select APPLICATION STATUS and follow the prompts to check the progress of your application online. For most applications, if you are missing documents to complete the application process, you will be sent an official letter from the board to supply the missing information. Once all documents are received, and you meet the qualifications for a license, a license can be released.

Can you check my license record to see how many continuing education classes I've completed so far?

You may track your continuing education class dates 24-hours per day on the South Carolina Board of Cosmetology website at: /cosmo. Once on the website, selectCHECK YOUR CEU HOURS ONLINE and follow the prompts to check the dates of your class attendance online. A login window will open. If you do not know your userID/PASSWORD select the ALTERNATIVE LOGIN option I DO NOT KNOW MY USER ID / PASSWORD and the system will provide you with an ALTERNATIVE LOGIN option where you will place the last 5-digits of your social security number, your last name, type in the special characters, and select the licensing board in order to log into the system.

I changed my name recently, what should I do to change my name on my license.

To change your name on your license after a marriage or a divorce, please visit the Cosmetology Board’s website at: /cosmo. and complete the Name Change/Address Change application. You will need to provide evidence of the name change in the form of a marriage certificate, divorce decree or name change affidavit. The fee for a new license is $10.00, payable by money order or personal check.

I received a letter from the SC Board of Cosmetology to get a license verification, what does that mean?

ou must contact the Board of Cosmetology where you hold a courrent license and pay them a fee to request an official license verification be mailed or e-mailed to SC for review. The verification must show that you have a current license in that state, that you have passed a nationally recognized examination- the National Interstate Council (NIC) written and practical examinations, and verify the number of training hours completed at a licensed cosmetology school.

I have a current cosmetology license in South Carolina and I'm applying for a license in another state. How do I verify my South Carolina license?

ou can request a license verification using the state online services option. Visit the SC Board of Cosmetology website at: /cosmo.

Once on the website, select ONLINE VERIFICATION . A login window will open. If you do not know your user ID/PASSWORD select the ALTERNATIVE LOGIN option “I DO NOT KNOW MY USER ID / PASSWORD and the system will provide you with anALTERNATIVE LOGIN option where you will place the last 5-digits of your social security number, your last name, type in the quirky work, and the licensing board in order to log into the system. Complete the online order form and pay the $5.00 fee online. Be prepared to enter the mailing address of the board where you want the license verification mailed to. License verifications are processed within 10 business days.

I received a letter from the SC Board of Cosmetology to provide a SLED report/criminal background report, but who should I contact and how do I obtain the information?

If violations happened in South Carolina, you must contact the State Law Enforcement Division (SLED). If violations happened outside of South Carolina, you must contact the state or local agency for a criminal background report. In addition, you must supply court documents with final dispositions for all charges.

SLED Headquarters is located at:
4400 Broad River Road
Columbia, SC 29210

The public may reach SLED by calling (803) 737-9000 or send correspondence to their mailing address at: Post Office Box 21398, Columbia, SC 29221

I have a current cosmetology license in South Carolina and I'm applying for a license in another state. How do I verify my South Carolina?

If you would like to apply for a South Carolina license, visit our website at: /cosmo.
Once on the website, select the APPLICATIONS / FORMS link and select the Endorsement application. You may print out the paper application and mail in your documents or complete the online application and scan in the documents required for licensure.

You will also need to request a license verification from your current state of licensure and or the state where you took your license examinations. South Carolina requires that all applicants have passed the National Interstate Council (NIC) written and practical examinations in order to qualify for licensure. If we determine that additional information is required, or that retesting is required, we will send you an official letter explaining the next steps to take.

Once you have submitted your endorsement application, you can track the status of your application 24-hours per day on the South Carolina Board of Cosmetology website using the online services at: /cosmo.

Once on the website, select APPLICATION STATUS  and follow the prompts to check the progress of your application online. A login window will open. If you do not know your user ID/PASSWORD select the ALTERNATIVE LOGIN option “I DO NOT KNOW MY USER ID / PASSWORD and the system will provide you with anALTERNATIVE LOGIN option where you will place the last 5-digits of your social security number, your last name, type in the quirky work, and the licensing board in order to log into the system to check your application status. Once all documents are received, a license can be released.

How do I apply for a salon license?

Visit the South Carolina Board of Cosmetology website at: /cosmo.
Once on the website, select the APPLICATIONS / FORMS for the Salon Application. Submit the complete application ten (10) days before you plan to open. An inspector will contact you to conduct an inspection of your new salon. Once you pass inspection and have a salon license, you may open for business.

Technical 

Can I take my courses on iPad/iPhone/SmartPhone?

Yes with some exceptions.  The majority of our courses will likely work on an iPad, however we highly recommend you a have a  desktop or laptop as a backup source to complete your courses.

We also recommend:

-Viewing the content vertically, it will give you a better overall experience.

-Using Google Chrome browser rather than Safari will help decrease the number of technical issues.

Other things to be aware of:

-Flash is not supported on the iPad. Some interactive reviews will not work and will show up blank. (This is a case where you would need to have a laptop or desktop.)

-Mobile devices have “watered” down browsers and our course software is very robust, this is why it does not work for all content.

Clearing Cache on iDevice

Your iPad’s cache is temporary storage space on your device where web pages you recently viewed are held. Your cache allows Safari to quickly load previously visited pages. If you’re having trouble viewing courses, logging into courses or seeing your browser display pages incorrectly, you can try clearing your cache. Here’s how to clear it:

  • Exit all instances of Safari you have running ( Note that Safari could be running in the background even after you close it. See the tip on Closing Background Apps below)
  • Click on “Settings” (This will vary depending upon how you have your icons set up)
  • Click “Safari” in the Settings column on the left side
  • Click “Clear Cookies”
  • Confirm by clicking “Clear”
  • Repeat with “Clear History” and “Clear Cache”

Other Tech Tips

Closing applications running in the background (Links for iPhone or iPod but are the same principle for the iPad)

http://support.apple.com/kb/ht5137
http://ipod.about.com/od/iphonetroubleshooting/qt/quit_iphone_app.htm

Clearing Cache for Google Chrome Browser

http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad.htm

Downloading the Google Chrome Browser

https://www.google.com/chrome/browser/mobile/ios.html

Can I take online courses from different computers?

Yes! Since our system runs fully on our web server, you are able to login from any internet connected computer, anywhere, at any time. Start at the office and finish at home! Note: Make sure you close out of the course before moving to another computer, specifically in any state that requires a seat timer.

Pop-Up Blocker - Google Chrome

If you are clicking the open icon and nothing happens you may want to add Elite as an exception to your pop-up blocker. Click Menu Icon Click on Settings Click on Show advanced settings (towards the bottom) Under the Privacy Category Click on Content Settings Scroll To Category where it says Pop-ups Click On Manage Exceptions Where it says Hostname Pattern type in www.elitecme.com and make sure the behavior is set to allow. Click Done Click Done on Content Settings Screen Close out the settings tab. (x in right corner of tab)

I Cant See my Purchased Courses

There are a few items that can cause this issue.

-Your first step will be to clear  Cache and Cookies

(IE, FireFox, Chrome)

-If running IE you will want to disable compatibility view

-If clearing cache and cookies does not work, you will want to make sure javaScript is enabled

-If you still can’t see your list try an alternate browser

Please note that some companies (Government, Banks, etc) have firewalls and custom security settings. If none of the above options work for you or you are not able to change settings then you will need your IT Dept to add (whitelist) Elite to the Firewall, and for IE add to trusted sites.

Still cannot see the course list? Submit a ticket at the Support Desk 

I Cant Log In

Mae sure you are using the correct infomation – the information you used when you registered. 

Go back to our website at www.riot-edu.com, click Student Login in the upper right hand corner, enter in your email address and then click “Forgot Password”. A new password will be emailed to you.

Be sure to also check your junk/spam folder, sometimes the emails get directed there.

Can I Print Course Material?

Yes, if you see a Download Course Materials button, you can print it!

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